OVH Help Center
1. The refund of the product you canceled may vary depending on your bank. This period may take approximately 1 week.
2. The refund process of the product you returned is as follows;
- After the product reaches the seller, it is checked for compliance with the return conditions within 48 hours at the latest.
- If the product complies with the return conditions, your return is approved and your refund is reflected on your card you have paid within 2-10 business days depending on your bank.
- If the product does not comply with the return conditions, it will be sent back to your address.
Note
- When the refund is made to your bank, an information message will be sent to your membership e-mail address. The time for the amount to be reflected on your card/account depends on your bank.
- Refunds made to a debit card take longer to reflect in your account.
- You can view your reference number from "My Account" > "My Orders" to check the refund from your bank.
- The fee for purchases made in installments is paid to the bank at once, but your bank refunds this amount to your credit card in installments.
Policy & Procedure
OVH implements Information Security Policies and Procedures to protect our computers, networks and data against unauthorized access.
3rd Party Security
The supplier's security maturity is periodically monitored, reviewed and audited by OVH. We also ensure that our suppliers maintain effective cyber security programs and receive training on these programs.
Personnel training
OVH personnel receive regular training and awareness raising activities on privacy, data protection and cyber security issues.
Systems and Infrastructure Security
OVH information systems utilize strong security mechanisms such as firewalls and data encryption. Cyber Threat Intelligence service is obtained to identify factors that may threaten the security of customers and to take preventive actions.
In order to ensure the security of customer information, all OVH information systems are periodically subjected to numerous security checks. Periodic penetration tests for all internal and external components within OVH are carried out both by the OVH Cyber Security Team and by outsourcing companies. System components that may be targets are examined by many cyber security researchers around the world within the scope of the bounty hunting program.
OVH contact information is given below:
4300 Biscayne Blvd
Suite 203
Miami, FL 33137
+1 305-384-6567